Question 1

Q1. How many days will it take for my order to arrive after I place it?

Accepted Answer

Orders are usually shipped within 1-2 business days.We deliver via Yamato Cool Frozen Delivery Service, so most areas on Honshu will arrive the next day or the day after.*Due to a high volume of orders around December and the Doyo-no-Ushi no Hi (Midsummer Day of the Ox), there may be delays in shipping.In that case, we will be sure to contact you by email beforehand, so please rest assured.

Question 2

Q2. Can I send it directly to the recipient as a gift?

Accepted Answer

Yes, it is possible.If you select "Ship to a different address" on the order screen, we will deliver directly to your desired address.Also, please rest assured that we will not include any documents that show the price.This product is very frequently used as a gift, for occasions such as presents, year-end gifts, mid-year gifts, and thank-you gifts.

Question 3

Q3. Can I add a gift wrapping or message card?

Accepted Answer

Yes, we offer this service free of charge.Please enter "Request for gift wrapping," "Message for gift wrapping," and "Name to be printed" in the comments section of the order screen.We also offer free message cards with a maximum of 30 characters.

Question 4

Q4. How long does it last when frozen?

Accepted Answer

The best-before date is approximately six months from the date of arrival.Thanks to vacuum rapid freezing, you can enjoy the freshly baked flavor for a long period of time.

Question 5

Q5. Is the cooking difficult? Is it okay for beginners?

Accepted Answer

Anyone can easily cook this.Simply heat the vacuum-sealed package in a hot water bath for 4-5 minutes, and the smoky aroma of charcoal grilling will be revived.It can also be cooked in a microwave oven (instructions included).

Question 6

Q6. Why are UNAGIN's eels so expensive?

Accepted Answer

UNAGIN exclusively uses "Mikawa Isshiki-produced" products, which are rare throughout Japan.Furthermore, we only use extra-large eels weighing 160-180g.Each fish is hand-grilled by a skilled charcoal griller.By "rapidly freezing" the product immediately after baking, we maintain its exceptional fluffiness and aroma.Because it is not mass-produced but "craftsman-made",Both the ingredients and the techniques used are of higher quality than those used for regular eel dishes.

Question 7

Q7. Can I really eat it deliciously by heating it in a hot water bath while still in the package?

Accepted Answer

Yes. UNAGIN's eels are flash-frozen to completely lock in their flavor.The aroma of charcoal grilling, the richness of the sauce, and the crispy texture of the skin will be fully revived in just 4-5 minutes in a hot water bath.Many first-time customers are surprised by how authentic the taste is, saying it's just like the restaurant's.

Question 8

Q8. What should I do if there is a defect in the product?

Accepted Answer

We take every precaution with our products, but in the unlikely event that- Damage- Significant thawing- If you receive a different product than the one you orderedIf you have any issues, please contact us with photos within 3 days of arrival.We will replace it immediately.

Question 9

Q9. Will I ever receive expired products?

Accepted Answer

We only ship products with a shelf life of six months or more remaining.Please rest assured that we have a thorough inventory rotation management system in place.

Question 10

Q10. What kind of people buy this product?

Accepted Answer

Not only for home use,Year-end giftMid-year gift- Gifts to business partners- A gift to bring to my parents' houseBirthday celebrationFather's Day / Mother's DayThese are products that are often chosen as gifts for special occasions.

UNAGIN — Singapore Sample Order

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