terms of service

Our store reserves the right to change or revise these terms and conditions as needed.
The latest terms and conditions will be posted on this page.

Customers may use this site only for the following purposes:

• Purchase of a product

• inquiry

• Viewing site content

Actions that damage this website or cause inconvenience to third parties are prohibited.

Purchases of goods are subject to these terms and conditions and the information displayed by our store.

After the order is confirmed,
Because this is a frozen food product, cancellations and changes are not possible.

The following payment methods are available on this site:

• Credit cards (Visa / MasterCard / AMEX, etc.)

• Other payment processing services (Stripe / PayPal, etc.)

Payment information is securely managed by the payment service provider, and we do not retain any card information at our store.

Shipping conditions, shipping dates, and recipient responsibilities are based on the "Shipping Policy" page.

• For frozen foods, any deterioration in quality due to delays in delivery is the customer's responsibility.

• Non-delivery due to incorrect address, absence, or refusal to accept delivery is not eligible for a refund.

• If you wish to have the item resent, you will be responsible for the shipping costs.

As our products are food items (frozen eel), we cannot accept returns or refunds under any circumstances, except as specified below.

• Damaged goods

• Incorrect contents

• If there is a serious quality issue

In this case, please contact us with a photo within 24 hours of arrival.

Further details are provided on a separate page, "Refund Policy."

The copyrights and intellectual property rights to the images, text, logos, product names, and other content published on this website belong to our store or the rightful owners.

Unauthorized reproduction, reprinting, or use is prohibited.

The following actions are prohibited on this site:

• Registration of false information

• Act of impersonating a third party

• Malicious complaints, disruptive behavior

• Large orders for resale purposes

• Tampering with this website, unauthorized access to the server

In the event of a violation, we may cancel your order or restrict your future use of our services.

In the following cases, we may suspend the provision of this website without prior notice.

• System Maintenance

• Disruptions to logistics, natural disasters, and bad weather.

• In addition, if deemed necessary for operational purposes.

We are not responsible for any damages resulting from this.

• We are not responsible for delivery delays caused by weather, natural disasters, traffic conditions, etc.

• Quality deterioration due to customer negligence (such as improper thawing or storage methods) is not covered by our warranty.

• While we strive for accuracy in the information published on this site, we do not guarantee its accuracy.

• In the event of damage, our liability will be limited to the price of the product.

These terms and conditions are governed by Japanese law.
Any disputes relating to this website shall be subject to the exclusive jurisdiction of the court having jurisdiction over our store's location as the court of first instance.

For inquiries regarding these terms and conditions, please contact us at the following address.

UNAGIN (Nagoya Main Store)
Operating company: COCO DE JAPAN
Email: unagin.nagoya@gmail.com